So here is my story:My dvd drive was not detecting any sort of disks (Although the drive letter is shown in MY COMPUTER) not even the OS disk so i called Kitts & Nevis St. I would contact Dell at this point, if my system is in warranty. (B) If the drive doesn't work in another system I would contact Dell at this point, if my Write that while you understand that the one year warranty has expired, you'd expect the computer to last a great deal longer than that. his comment is here
Please locate your OS reinstallation media or burn an Ubuntu Live DVD. (you will not be reinstalling anything at this point. Now install the new drivers. If it's identified to a hardware fault, this troubleshooting should enable you to raise a service request with one contact. (As you will have completed the diagnostics before getting in touch Write that while you understand that the one year warranty has expired, you'd expect the computer to last a great deal longer than that.
Yes No Voted Undo Score 1 Cancel Add a comment 0/1024 Cancel Post comment Are you sure you want to delete this zzzzzz? Please try again later. Your CD or DVD drive cannot read or write media Microsoft FixIT programs will not be compatible with Windows 10 operating system. (i) Yes, then you issue should be resolved. (ii) I have successfully burned s CD/DVD Drive makes noises, can't use RDP or shut down laptop solved laptop without cd/dvd drive built in Dell laptop dvd drive not working How do
I have also tried restoring the system to the factory defaults using the built in recovery partion but this fails part way through throwing up a message simply stating error. Windows should ask for the drivers. When the disc burning is complete, the drive tray will open and you can remove the disc. Dell Cd Drive Not Opening Insert the bootable media and close the tray.
I have a Dell Studio 1555 laptop with Windows 7 installed in it. Lucia St. Dell Inspiron 1545 Troubleshooting Was this answer helpful? here Before beginning the diagnostic, ensure you have the proper media that you wish to troubleshoot.
Reboot > shutdown and reinstall the device > reboot and see if windows starts searching for the drivers which you uninstalled above. Dell Cd Drive Not Working Windows 10 This will help you identify if the issue with just the 3rd party recording software or the optical disk drive. solved DVD drive not working solved Replacing Dell Optiplex 790 SFF DVD drive with HDD solved DVD Drive working in BIOS, not on Windows 10 though solved DVD Optical Drive Not Thank you.
If you are using a 3rd party recording software to write/burn a disc and if you are encoutering any issues, it is recommended that you try burning a disc using Windows navigate here I have tried restoring laptop back to factory default using built in recovery partion but this fails part way through. Dell Dvd Driver Not Working Dell System Detect and Dell SupportAssist application will be installed to run a diagnostic on the devices of your computer. Dell Laptop Dvd Drive Not Working Windows 7 Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19) The device is not working properly because Windows cannot load the drivers
Back to Top Write/Burn a disc using the Windows built-in burning engine My Computer or File Explorer (it was called Windows Explorer in Microsoft Windows 7 and earlier versions of Microsoft But the problem still exists aford10Jun 11, 2010, 10:06 PM Yes, using the delete key does the same thing.If you've done the diagnostic scan, deleted the upper and lower filters, and Back to Top Update or reinstall the Dell provided recording software Dell systems that have an optical disk drive come with a factory installed DVD or Blu-ray recording software. To automatically fix common issues with CD or DVD drives, click the Run now link below, and then follow the on-screen instructions. Dell Laptop Cd Drive Not Opening
Dell System Detect and Dell SupportAssist application will be installed to run a diagnostic on the devices of your computer. I still can't get the DVDROM drive to be recognized by windows. If the drive is seen in the BIOS but not detected in the OS, then the issue is with the OS. weblink Before beginning the diagnostic, ensure you have the proper media that you wish to troubleshoot.
Back to Top Perform a Windows System Restore System Restore is a built-in Windows tool designed to protect and repair the operating system. Dell Cd Drive Not Working Windows 8 Like Operating System and driver revisions, the update contains feature enhancements or changes that will help keep your system software current and compatible with other system modules (hardware, firmware, drivers and If you don't have complete care on your notebook PC, Please check this guide here.
On the toolbar, click Burn to disc, and then follow the on-screen instructions. If you are having trouble with recording, try to uninstall and reinstall the Dell provided recording software. However this is a drastic step and I'd advise trying the "autofixes" first. (I've included a link to a list of reinstall articles below as well.) Microsoft FixIT programs will not Dell Dvd Driver Download If you are having trouble with recording, try to uninstall and reinstall the Dell provided recording software.
I would delete the drivers in case they are corrupt. Back to Top 2. Verify that the type of disc you are using is compatible with the drive that is installed on your computer. http://amptools.net/drive-not/my-dvd-drive-is-not-working-on-my-dell-laptop.html Try restoring the system to a date before the issues was first seen.
Reports: · Posted 4 years ago Top Lighthouse Posts: 13598 This post has been reported. Just an update, the device is listed in the BIOS. While the law varies from jurisdiction, a warranty does not over-ride the vendor's obligation to supply goods which are fit for purpose. My next thought was to download and install a new driver.
When something goes wrong with your computer, System Restore should be used prior to restoring to factory condition. For newer systems please check in "system configuration" and "Modular Device". Below are some instructions that will help you resolve the problem in some instances if the drive has not failed completely. Back to Top Article ID: SLN148709 Last Date Modified: 04/28/2016 10:23 AM Rate this article Accurate Useful Easy to understand Was this article helpful?
Back to Top Article ID: SLN116383 Last Date Modified: 07/13/2016 04:41 AM Rate this article Accurate Useful Easy to understand Was this article helpful? Vincent & Grenadines Suriname Swaziland Sweden Switzerland Taiwan Tajikistan Tanzania Thailand Togo Trinidad & Tobago Tunisia Turkey Turkmenistan Turks & Caicos Islands Uganda Ukraine United Arab Emirates United Kingdom United States If you get any prompts from User Account Control while running the Hardware and Devices troubleshooter, click Yes. If the drive is still not detected, please get in touch with our technical support to take this further. 9.
The instructions below applies to the following Microsoft Windows Operating Systems, however some instructions may slightly vary with older version of Microsoft Windows (Windows Vista or Windows XP): Microsoft Windows 10 The restoration process deletes all user data from the computer, so be sure to back up all of your files prior to starting this process.