Mark it as an accepted solution!I am not a Comcast employee. WebMail Login Manage Your Account Help Desk: 1.866.871.4492 Home Support Categories Internet TV Phone WatchTVEverywhere Billing FAQ's Tools Set or Change Password Mid-State Speed Test Maryland Heights Speed Test Republic Speed It got to the point where I was power cycling and resetting the modem up to 6 times a day, which was not only a total pain in the ass, it When the modem lights come back on restart your computer or if your modem is connected to a router unplug your router for 30 seconds and plug it back in again. Source
If this works, I'll return my router to get my $50 back.Also, I should note the technician who came by to actually fix it was a Tier 3 technican (actually had On - Downstream channel is connected. Naturally, Comcast would not admit any connection and Verizon is just laying cable. They complied after I explained the situation and credited me for the poor experience.Posting this with my SBG6580 as a gateway.
Please note that I never enable the wireless connection via the Network Center and I have never used it when the Cisco wireless router was connected. These links contain updated USB drivers and/or end user guides to assist you with your cable modem.Motorola Surfboard 4100-5100 series USB drivers and user guides –http://www.motorola.com/Support/US-EN/Consumer-Support/Cable-Modems-and-GatewaysMotorola Surfboard 5101 and 5120 series USB drivers If not, your ISP's technical support department should be able to diagnose the problem.References & ResourcesCableAmerica: Troubleshooting Tips for Motorola Surfboard Cable ModemsTime Warner Cable: Motorola Surfboard SB6121 Installation GuideMotorola: Surfboard No data will be transmitted or received.
He then explains the following to me: There is a known issue with these modems and Comcast where the Motorola settings inadvertently change themselves and deny the incoming connection access to the modem. This procedure is useful when experiencing difficulty in connecting or maintaining a connection to the Internet. Using the 3G on my phone, I checked Comcast to see if there was an area outage – there wasn't. Motorola Modem Online Light Blinking The signal wasn't constantly dropping out and I wasn't continually having to ‘power cycle‘ and/or reset the modem.
Send When the light is flashing, the modem is scanning for the send channel connection. Motorola Surfboard Sb6141 Troubleshooting For information on the program click here.We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Any ideas? If the Standby LED is on, the cable modem is in standby mode.
Chuck Rhodes About two weeks ago, my four year old Motorola SB5100 cable modem started losing connection (required reboot) more frequently. Motorola Surfboard Sbg6580 Lights Contact Help Desk to verify the MAC Address of your cable modem. When the light is off, the modem is not transmitting or receiving data. Under the Wireless menu is another button called Advanced with a pull-down menu called Multicast Rate.
other then some type of signal interference. http://forums.xfinity.com/t5/Your-Home-Network/Re-Sudden-Motorola-SB6120-and-SB6121-problems/td-p/1194563 After Windows has reached the desktop, try browsing several websites. Motorola Modem Send Light Blinking Reconnect the power to the back of the cable modem.4. Motorola Surfboard Sb6141 Blinking Blue Light I always thought it was an exaggeration, but it really is like pulling teeth to get a tech visit scheduled, let alone Tier 3.
Select "Built-in Ethernet" and click on "Configure…" 4. this contact form Click “Network and Internet.” 5. Showing results for Search instead for Did you mean: 5,545,340 members 9 online now 1,738,797 discussions Xfinity Help and Support Forums > Internet > Your Home Network > Re: Sudden Motorola Select 'Renew DHCP Lease' on the right hand side. Motorola Surfboard Sb6121 Blinking Blue Light
If your cable modem does not have the standby feature, proceed to the next section (Resetting the Cable Modem).1. I took it out of the box, connected the coax cable then the power supply, called Comcast to initialize the modem and update my account, changed all the default username, passwords Rubbon Katsumoto mi modem hace restart solo q puedo hacer? http://amptools.net/motorola-surfboard/motorola-cable-modem-not-working.html I also, started having lockup and video failures on my primary computer that was hardline connected to the TWC Modem.
I took the attenuator on and off 4 times and the modem reproducibly went into reset loops as I described without it and worked fine with it.I think what kicked the Motorola Surfboard Receive Light Blinking One of the techs who came out before only rewired a bit at the top, removing one of the splitters, but it didn't work, but the Tier 3 tech rewired everything Sign in Share More Report Need to report the video?
I am not a Comcast employee, I am a paying customer just like you!I am an XFINITY Forum Expert and I am here to help. Anytime I buy a piece of electronics equipment I try to buy the newest technology with the hope that it won't be obsolete in less than a year or two. doug evelyn what you should do is unplug the modem from the wall wait 30 seconds then plug it back in. Modem Receive Light Blinking Within a few minutes the cable modem should be online.5.
Rubbon Katsumoto my modem restar by itself what should I do? How to get your Motorola SURFboard SBG6580 working properly: What worked for me… 1. After reading this document, you may want to print a copy and store it in a safe place for future reference.Before continuing, if you are currently able to access the Internet, Check This Out Double-click on "System," as shown below.3.
They have no clue. Click the plus sign (+) next to "Network adapters," then right-click on the brand name of your USB cable modem adapter and click on "Properties."5. In any event I purchased a new gateway which hopefully will make all my problems with the modem go away. Cable – LED will flash when data transfer occurs 4.
I called Comcast to help diagnose the problem and 30 minutes and 2 (very nice) techs later, tech 2 tells me the tests he ran show nothing wrong with my modem, but Send LED is off The send channel has been lost.If the cable modem has been moved to a different outlet please contact customer service to relocate the modem. Comcast tells me that I have to schedule an appointment they come out today and they say the same thing cannot send a signal to my new modem that I need Receive When the light is flashing the modem is scanning for a receive channel connection.
Click "Save" when prompted to save the current configuration.9. I don't have a lot of faith in comcast and have about a year before I relocate with no chance of ever seeing comcast again. 0 Kudos Posted by BostonChas 02-11-2012 Your modem may not be receiving power. Before continuing, if you are currently able to access the Internet, you can check the PenTeleData Network Status page to see if there are any outages that may affect your Internet
I'm currently subscribed to Blast and currently running at 34Mbps with old SB5120 0 Kudos Posted by EG 05-21-2013 05:36 PM Connection Expert View All Member Since: 12-24-2003 Posts: 52,542 Message Online – LED will be solid when connected 5. After Windows has reached the desktop, try browsing several websites.